Copyright (c) 2023, Intercom, Inc. (legal@intercom.io) with Reserved Font Name "Lato". This Font Software is licensed under the SIL Open Font License, Version 1.1.
Skip to main content
Ripe VIP Help Center
English
English
English
English
Search for articles...
All Collections
Timelines, Priority & SLA
Timelines, Priority & SLA
Priority levels, turnaround times, due dates, and how scheduling works.
By Gavin
1 author
2 articles
Priority Levels Explained
Purpose: define urgent/high/med/low.
Typical Turnaround Times
Purpose: set expectations.